Third Party IT Hardware Maintenance provides a cheaper alternative against your current OEM (Original Equipment Manufacture service provider.The costs could be significantly reduced by up to 60% on your monthly costs without jeopardizing on quality of service.
When a server, storage device or a networking switch, router or hub becomes EOL, the OEM will keep the cost to you as high as possible, on the probability you would not find any other service providers that can support End of Life Equipment. At Solid Systems Global we support everything from current systems to many EOL systems.
Our Third Party IT Hardware Maintenance portfolio includes trained support engineers in all major OEM equipment including COMPAQ, HP, HPE, Sun, IBM, Fujitsu, CISCO, NetApp, EMC, Dell and much more. Solid Systems Global can boast to more parts and inventory of EOL equipment around the world than any other leading OEM, and we have them in 4 hours of every major city globally.
If you have a 4 hour response time when a ticket is raised with an OEM their response can be an email or a phone call to you , that response is now hit and they will fix your hardware issue when they get the part. Solid Systems Global’s response isn’t hit until we get onsite and with that 90% of our first time visits are met with a resolution because we will arrive onsite with the most common parts at hand.
Third Party IT Hardware Maintenance provides a cheaper alternative against your current OEM (Original Equipment Manufacture service provider.The costs could be significantly reduced by up to 60% on your monthly costs without jeopardizing on quality of service.
When a server, storage device or a networking switch, router or hub becomes EOL, the OEM will keep the cost to you as high as possible, on the probability you would not find any other service providers that can support End of Life Equipment. At Solid Systems Global we support everything from current systems to many EOL systems.
Our Third Party IT Hardware Maintenance portfolio includes trained support engineers in all major OEM equipment including COMPAQ, HP, HPE, Sun, IBM, Fujitsu, CISCO, NetApp, EMC, Dell and much more. Solid Systems Global can boast to more parts and inventory of EOL equipment around the world than any other leading OEM, and we have them in 4 hours of every major city globally.
If you have a 4 hour response time when a ticket is raised with an OEM their response can be an email or a phone call to you , that response is now hit and they will fix your hardware issue when they get the part. Solid Systems Global’s response isn’t hit until we get onsite and with that 90% of our first time visits are met with a resolution because we will arrive onsite with the most common parts at hand.
· Fully skilled cross platform engineers
· Remote technical support for you or your customers
· IMAC services to help grow your infrastructure
· Dedicated 24/7 Call Centre staff
· 24 hour Business Development Managers
· Multiple of SLAs including NBD, 9-5 Same Day, 24×7, 4 Hour Fix
· Fully skilled cross platform engineers
· Remote technical support for you or your customers
· IMAC services to help grow your infrastructure
· Dedicated 24/7 Call Centre staff
· 24 hour Business Development Managers
· Multiple of SLAs including NBD, 9-5 Same Day, 24×7, 4 Hour Fix
