Third Party Maintenance

Hardware

Our Third Party Maintenance service provides best in class service and support for all our customers around the world, with expertise in over 45 OEM server and storage equipment including HP, HPE, Dell, EMC, Netapp, Fujitsu, IBM, CISCO, Supermicro, Sun / Oracle, Supermicro, StorageTek and much more. With Level 2 and Level 3 engineers we can guarantee 4 hour responses in all major cities in across the global.

We will look after your systems and infrastructure by:

Fully trained and reliable onsite engineers

Remote technical support for you or your customers

IMAC services to help grow your infrastructure

Service

We understand you may need to call us at in the middle of the night, just because one time zone is sleeping, doesn’t mean you are. No matter the time, we will be there to answer your request and handle it accordingly and if required we can offer a fix first policy (fix first, ask questions later).

There is no other service provider you would want to choose for:

Dedicated 24/7 Call Centre staff

24 hour escalation points

NBD, 9-5 and 24x7 SLAs

Decommissions

It has now become easier to refresh your desktops and servers every 3 years than to upgrade the memory or CPU, but when you remove your systems from your site is the data secure and not going to be leaked to the outside world? Do you have the expertise to decommission the systems in locations where your system admins are not situated?

Install Move Add or Change (IMAC):

Zeroing all hard disks

Supply a certificate of data or hard drive destruction

Any location and any time for your decommissions

emc

netapp

ibm

dell

hp

fujitsu

sun oracle

mc data

brocade

data domain

Storage	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
Symmetrix VMAX ❱
Symmerix DMX4 ❱
Symmetrix DMX3 ❱
EMC VNX ❱
EMC Clariion ❱
EMC Celerra ❱
EMC Isilon ❱
EMC Data Domain ❱

Storage	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
EF Series ❱
E Series ❱
FAS 8xxxx ❱
FAS 6xxxx ❱
FAS 3xxxx ❱
FAS 2xxxx ❱

Servers	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
IBM System i ❱
IBM System P ❱
IBM System x ❱
IBM System z ❱
IBM Storage ❱
IBM BladeCenter ❱
IBM System Cluster 1350 ❱

Storage	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
DS5000 / 6000 / 8000 ❱
IBM XIV ❱
SONAS ❱
IBM Storwize V7/5/3xxx ❱
DCS3700 / 3860 ❱
IBM TS 1000 / 2000 Series ❱
IBM TS 3000 Series ❱

Servers	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
PowerEdge Servers and Blades ❱
PowerEdge Servers and Blades ❱
PowerEdge Servers and Blades ❱

Storage	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
PowerVault Disk Storage ❱
PowerVault Tape Storage ❱
EqualLogic ❱

Servers	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
HP ProLiant ML Tower Servers ❱
HP ProLiant DL Rack Mount Servers ❱
HP ProLiant BL Blade Servers ❱

Storage	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
HPE Storevirtual VSA ❱
HPE Storevirtual 4000 ❱
HP StoreEasy 1000 / 3000 ❱
EVA Disk Array ❱
HP Pxxxx/XP2xxxx Series ❱
VLS 9000 & 12000 ❱
ESL G3 Tape Libraries ❱
MSL Tape Libraries ❱
HP StorageWorks Modular Smart Array ❱
StorageWorks 1/8 G2 Tape Autoloader ❱

Servers	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
PrimePower ❱
Primergy Servers and Blades ❱
PowerEdge Servers and Blades ❱

Storage	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
ETERNUS Disk Storage ❱
ETERNUS Tape Storage ❱
PowerEdge Servers and Blades ❱

Servers	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
SPARC Desktop ❱
SPARC Mid-Range ❱
SPARC Enterprise ❱
PowerEdge Servers and Blades ❱

Storage	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
StorageTek ❱
StorEdge ❱
PowerEdge Servers and Blades ❱
PowerEdge Servers and Blades ❱
PowerEdge Servers and Blades ❱

Storage	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
Sphereon Fabric Switches ❱
ES Series switches ❱
Intrepid Directors ❱
ED Directors ❱

Servers	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
Brocade SilkWorm DS Series ❱
Brocade SilkWorm ED Series ❱
Brocade SilkWorm PB Series ❱
Brocade SilkWorm MP Series ❱

Systems	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
Dd2200 ❱
DD2500 ❱
DD4200 ❱
Dd4500 ❱
PowerEdge Servers and Blades ❱

Enterprise Systems	Technical Support	Remote Monitoring	Break Fix	Auditing	IMAC
Dd7200 ❱
Dd9500 ❱
PowerEdge Servers and Blades ❱
PowerEdge Servers and Blades ❱
PowerEdge Servers and Blades ❱

Ajit House, Prime Enterprise Park, Prime Parkway, Derby, DE1 3QB

T: +44 (0)870 077 2726

F: +44 (0)870 077 2732

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