Third-Party Maintenance | IT Hardware

Third Party Maintenance

Solid Systems Global is an IT hardware maintenance and support company that provides a cheaper alternative to your current service providers, the OEMs (Original Equipment Manufacturers). The costs could be significantly reduced by up to 60% on your monthly costs without jeopardizing on quality of service.

Our IT Hardware Maintenance includes server, storage, and networking equipment support. At Solid Systems Global, we are not restricted to just hardware support that deals exclusively with component failure and spare parts. We can ensure customers have the most flexible onsite, remote technical, and IMAC support under one roof. Solid System Global has been committed to providing top-quality server, storage, and network hardware support since 1989.

Server Maintenance

A first-contact resolution and rapid reaction time

Network Maintenance

Rapid mobilization to minimise downtime

Storage Maintenance

Skills and proficiency to meet your technology needs

Server Maintenance

A first-contact resolution and rapid reaction time

Network Maintenance

Rapid mobilization to minimise downtime

Storage Maintenance

Skills and proficiency to meet your technology needs

Brands We Support

We support a vast range of OEM equipment. We have seasoned engineers available 24/7 for HP, DELL, IBM, Hitachi, Juniper, Sun Oracle, CISCO, and many more. Also, support for multiple manufacturers can all be handled in a single contract. Which provides value in terms of saving time for businesses.

We provide full IT Hardware support
which has helped companies with:

We provide full IT Hardware support which has helped companies with:

Cost Saving

Customization & Simplicity

Flexible

Spares Inventory

Easier and faster access to IT hardware parts

Services we offer

Technical Support

Our team works towards analyzing the problem and providing the solution. Under technical support, we provide an end-to-end solution that includes troubleshooting (or triage), providing an action plan to solve the issue, and details of the hardware components that need to be replaced or fixed.

IT Hardware Break Fix

As the name suggests we provide a fix to the IT hardware issue which will be resolved within the defined SLA. In addition to what is present in the contract, we offer a first-fix policy wherein, we have the issue resolved first even if it is not present in the initial contract and have it included in the service agreement later.

Auditing

Our audit services provide a regular maintenance check on the IT hardware used in the company and ensure the smooth functioning of the systems used.

IMAC

Install – Installing any new IT hardware or equipment that is required or requested by the company.

Moving – Moving IT hardware from one location to another. Includes uninstalling from the old location and re-installing at the new location.

Addition – Any new hardware that a company wants to add apart from the hardware system they are working with can be provided under this service.

Change – If a company decides to upgrade or change the existing IT hardware, we also cater to those requirements.

Services we offer

Install – Installing any new IT hardware or equipment that is required or requested by the company.

Moving – Moving IT hardware from one location to another. Includes uninstalling from the old location and re-installing at the new location.

Addition – Any new hardware that a company wants to add apart from the hardware system they are working with can be provided under this service.

Change – If a company decides to upgrade or change the existing IT hardware, we also cater to those requirements.

Our audit services provide a regular maintenance check on the IT hardware used in the company and ensure the smooth functioning of the systems used.

Why Choose Solid System Global for Hardware Support?

Fully skilled, cross-platform engineers.
Remote technical support for you or your customers.
IMAC services to help grow your infrastructure.
Dedicated 24/7 Call Centre staff.
24 hour Business Development Managers.
Multiple of SLAs including NBD, 9-5 Same Day, 24×7, 4-Hour Fix.

We Support

106

Countries

110

Stocking Locations

530

Different types of models

Some Impressions of our clients

Lydia Santiago, CSU

“Amazing response times, excellent communication, engineers are always on time and stay until fixed. Extremely professional support desk that keeps you updated. Almost 12 years of dealing with this company and their service/support has always stayed on point. Thank you Solid for the excellent support in many countries”.

Lydia Santiago, CSU

Let’s Talk

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Let’s Talk

Please complete the form if you have any questions or queuries. we will get back to you as soon as possible

Let’s Talk

Please complete the form if you have any questions or queuries. we will get back to you as soon as possible

find us on

Let’s Talk

Please complete the form if you have any questions or queuries. we will get back to you as soon as possible