Connect with us

What Is Our Call Centre Operation Times?

We are and have been operating a 24x7x365 call centre for more than two decades, with multi-lingual call centre executives that are always here to get you back online.

What Can Our Call Centres Executives do?

Our Response Centre is the heartbeat of the company and successful in everything they do. They will communicate with you via email, chat or on the telephone by raising the initial ticket, updating you on the complete resolution of the incident, bringing in our skilled 24/7 technical support engineers in touch with you or your customer and helping ensuring the correct parts are allocated to the correct tickets.

Can Solid Global Provide White Label Services When Answering The Phone?

Our Third Party IT Hardware Maintenance portfolio includes trained support engineers in all major OEM equipment including COMPAQ, HP, HPE, Sun, IBM, Fujitsu, CISCO, NetApp, EMC, Dell and much more. Solid Systems Global can boast to more parts and inventory of EOL equipment around the world than any other leading OEM, and we have them in 4 hours of every major city globally.

customer-service-executives-working-in-call-center-2021-08-28-18-32-30-utc copy

What Is Our Call Centre Operation Times?

We are and have been operating a 24x7x365 call centre for more than two decades, with multi-lingual call centre executives that are always here to get you back online.

What Can Our Call Centres Executives do?

Our Response Centre is the heartbeat of the company and successful in everything they do. They will communicate with you via email, chat or on the telephone by raising the initial ticket, updating you on the complete resolution of the incident, bringing in our skilled 24/7 technical support engineers in touch with you or your customer and helping ensuring the correct parts are allocated to the correct tickets.

Can Solid Global Provide White Label Services When Answering The Phone?

Our Third Party IT Hardware Maintenance portfolio includes trained support engineers in all major OEM equipment including COMPAQ, HP, HPE, Sun, IBM, Fujitsu, CISCO, NetApp, EMC, Dell and much more. Solid Systems Global can boast to more parts and inventory of EOL equipment around the world than any other leading OEM, and we have them in 4 hours of every major city globally.

Why Choose Us?

. 24/7 Call Centre for 1st line support

. IT Helpdesk for 2nd line and 3rd line support

. Complete resolution by ensuring all incidents are up to date

. Multi-lingual support

. Multiple commutation methods including a customer portal for your requirements

Why Choose Us?

. 24/7 Call Centre for 1st line support

. IT Helpdesk for 2nd line and 3rd line support

. Complete resolution by ensuring all incidents are up to date

. Multi-lingual support

. Multiple commutation methods including a customer portal for your requirements