Our 24/7 Response Centre is the heartbeat of the company. We have customer-focused staff members who help attain synergy between our clients, technical support & engineers. Our Response Centre will act as your first point of contact and will address your queries by providing the right resolution as per the SLA (Service Level Agreement).
You can raise a ticket via email, chat or on the telephone and our executives available round-the-clock will update you on the complete resolution of the incident, bringing in our skilled 24/7 technical support engineers in touch with you or your customer and helping ensure the correct parts are allocated to the correct tickets with least latency possible.
Our Call Centre Operation Times ?
We are and have been operating as a 24 x 7 x 365 call centre for more than two decades, with multi-lingual executives and associates who are always here to get you back online. As soon as you raise a query or send a request by email, RC will raise the ticket and reply back to you with confirmation all within 15 minutes. Our channel-driven third-party IT hardware maintenance portfolio includes trained support engineers in all major OEM equipment including COMPAQ, HP, HPE, Sun, IBM, Fujitsu, CISCO, NetApp, EMC, Dell and much more
Why Choose Us?
IT Helpdesk for 2nd line and 3rd line support
24/7 Call Centre for 1st line support
Complete resolution by ensuring all incidents are up to date
Multiple commutation methods including a customer portal for your requirements
We provide you with 24/7 Technical and remote support, via email, instant messaging or phone. With experienced and skilled staff, we ensure
Quick parts dispatch
Flexible onsite SLA including NBD, Same day 4 hour 5/8, Same day, 4 hour 24/7 and more
Major Types of support:
Supporting with labour:
Supporting through the field engineers. (Onsite support without parts)
Supporting through telephone or remote technical support
Supporting with parts:
Part is shipped to the customer location
Why Us ?
Our Technical Ability
- Backup solutions expertise & the ability to remotely manage your network infrastructure including call home features for EMC and NetApp products
- Our Cross platform trained engineers that are available 24/7, for Dell, EMC, HP, IBM, NetApp, Sun/Oracle & many more.
Dedicated Account Manager
- 24/7 Dedicated account managers available globally for one point of contact. Let us help you in as many countries you would like support in.
- Escalations, analysis reports & IMAC consultations available to you and your customer.