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Who are we

Our People. Our Service.

Your Strategic Parter

Solid Systems Global is a worldwide provider of multi-vendor enterprise equipment services that cover the complete lifecycle of installed-base technology support. Established in 1989 and headquartered in the United Kingdom, Solid Systems Global has international reach through its regional offices in strategic countries, over 110 service locations across 6 continents, and an international management team who collaborates to deliver support services customised to meet each customer’s and country’s unique requirements.


We take pride in building strong customer relationships, many who we have supported for over a decade. We offer flexible service packages which give our customers the confidence that their equipment will operate efficiently at the most effective support costs, all of the time.

Who are we

Our People. Our Service.

Your Strategic Parter

Solid Systems Global is a worldwide provider of multi-vendor enterprise equipment services that cover the complete lifecycle of installed-base technology support. Established in 1989 and headquartered in the United Kingdom, Solid Systems Global has international reach through its regional offices in strategic countries, over 110 service locations across 6 continents, and an international management team who collaborates to deliver support services customised to meet each customer’s and country’s unique requirements.

We take pride in building strong customer relationships, many who we have supported for over a decade. We offer flexible service packages which give our customers the confidence that their equipment will operate efficiently at the most effective support costs, all of the time.

Our People. Our Service. Your Strategic Parter

Solid Systems Global is a worldwide provider of multi-vendor enterprise equipment services that cover the complete lifecycle of installed-base technology support. Established in 1989 and headquartered in the United Kingdom, Solid Systems Global has international reach through its regional offices in strategic countries, over 110 service locations across 6 continents, and an international management team who collaborates to deliver support services customised to meet each customer's and country's unique requirements. We take pride in building strong customer relationships, many who we have supported for over a decade. We offer flexible service packages which give our customers the confidence that their equipment will operate efficiently at the most effective support costs, all of the time.

We're proud to do things differently.

We are passionate about forming strategic business partnerships and working closely with our partners to drive mutual success.

Why Partner with us

  • 01

    Enhance your own ecosystem with our proven services platform
  • 02

    Incentives Your sales reps with up/cross selling opportunites
  • 03

    Meet and exceed customer expectations

We're proud to do things differently.

We are passionate about forming strategic business partnerships and working closely with our partners to drive mutual success.

Why Partner with us

  • 01

    Enhance your own ecosystem with our proven services platform
  • 02

    Incentives Your sales reps with up/cross selling opportunites
  • 03

    Meet and exceed customer expectations

Why Partner with us

We're proud to do things differently.

We are passionate about forming strategic business partnerships and working closely with our partners to drive mutual success.

  • 01

    Enhance your own ecosystem with our proven services platform
  • 02

    Incentives Your sales reps with up/cross selling opportunites
  • 03

    Meet and exceed customer expectations

Together, we achieve more.

Fundamental to the Solid Systems Global Partner Program is the all-important strategic relationship between our partners and Solid Systems Global. We are committed to working closely with our partners to ensure mutual success. We provide you with the tools and the one-to-one support you need to attract new business, expanding your existing accounts and to deliver a better customer experience, maximising the value of every sale to create those all-important’sticky’ customers – allowing you to reap even greater rewards for longer.

Together, we achieve more.

Fundamental to the Solid Systems Global Partner Program is the all-important strategic relationship between our partners and Solid Systems Global. We are committed to working closely with our partners to ensure mutual success. We provide you with the tools and the one-to-one support you need to attract new business, expanding your existing accounts and to deliver a better customer experience, maximising the value of every sale to create those all-important’sticky’ customers – allowing you to reap even greater rewards for longer.

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Our Services

GLOBAL SUPPORT

24/7 Technical and remote support, via email,instant messaging or phone.With experienced and skilled staff,we can provide the following :

unsplash_vGgn0xLdy8s (1)

Our Services

GLOBAL SUPPORT

24/7 Technical and remote support, via email,instant messaging or phone.With experienced and skilled staff,we can provide the following :

Our Services

GLOBAL SUPPORT

24/7 Technical and remote support, via email,instant messaging or phone.With experienced and skilled staff,we can provide the following :

24/7 INCIDENT MANAGEMENT CALL CENTER AND BPO SERVICES

Our Call Centre is the hub of our business, we have customer focused staff members to help the synergy between the customer, engineers and sub-contractors. Our Call Centre can also provide Back End Processes (BPO) services and can be outsourced to customer requirements and needs, Solid Systems Global Call Centre can provide the following:

NOC, including alerts and notifications to relevant parties

Technical coordination between the customer and technical support

Accounting services Inbound and outbound sales calls

24/7 INCIDENT MANAGEMENT CALL CENTER AND BPO SERVICES

Our Call Centre is the hub of our business, we have customer focused staff members to help the synergy between the customer, engineers and sub-contractors. Our Call Centre can also provide Back End Processes (BPO) services and can be outsourced to customer requirements and needs, Solid Systems Global Call Centre can provide the following:

NOC, including alerts and notifications to relevant parties

Technical coordination between the customer and technical support

Accounting services Inbound and outbound sales calls

24/7 INCIDENT MANAGEMENT CALL
CENTER AND BPO SERVICES

Our Call Centre is the hub of our business, we have customer focused staff members to help the synergy between the customer, engineers and sub-contractors. Our Call Centre can also provide Back End Processes (BPO) services and can be outsourced to customer requirements and needs, Solid Systems Global Call Centre can provide the following:

WAREHOUSE AND REPAIR (REVERSE LOGISTICS)

Solid Systems Global have reverse logistics warehouse depots around the world to reduce waste, increase efficiency by refurbishing parts and safely disposing of any BER (Beyond Economical Repair) components and parts. Our warehouses will provide the following for our customers:

Secure data wiping

WEE deposit recycling

Depot warranty repair

Depot out of warranty repair

WAREHOUSE AND REPAIR (REVERSE LOGISTICS)

Solid Systems Global have reverse logistics warehouse depots around the world to reduce waste, increase efficiency by refurbishing parts and safely disposing of any BER (Beyond Economical Repair) components and parts. Our warehouses will provide the following for our customers:

Secure data wiping

WEE deposit recycling

Depot warranty repair

Depot out of warranty repair

WAREHOUSE AND REPAIR
(REVERSE LOGISTICS)

Solid Systems Global have reverse logistics warehouse depots around the world to reduce waste, increase efficiency by refurbishing parts and safely disposing of any BER (Beyond Economical Repair) components and parts. Our warehouses will provide the following for our customers:

LOGISTICS

Our Global Supply Chain will send any package anywhere in the world with relevant IOR/EOR certificates. All our parts are cleaned, tested and carefully secured in brand new boxes for dispatch to our Regional Stocking Locations or at customer’s location. We provide the following:

Custom packaging

VIP dispatch

Advanced exchange

White label drop

Secure and clean packaging

LOGISTICS

Our Global Supply Chain will send any package anywhere in the world with relevant IOR/EOR certificates. All our parts are cleaned, tested and carefully secured in brand new boxes for dispatch to our Regional Stocking Locations or at customer’s location. We provide the following:

Custom packaging

VIP dispatch

Advanced exchange

White label drop

Secure and clean packaging

LOGISTICS

Our Global Supply Chain will send any package anywhere in the world with relevant IOR/EOR certificates. All our parts are cleaned, tested and carefully secured in brand new boxes for dispatch to our Regional Stocking Locations or at customer’s location. We provide the following:

Program Benefits

Vector 11

Account Manager Throughout your partnership with Solid Systems Global, you will have a dedicated account manager who will support you from day one to ensure you get the most out of our strategic relationship.

Vector 22

Flexible, Cost effective and comprehensive solutions to your customers Worldwide.

Vector 33

Years in business, offering you unrivalled service and support.

Vector 44

Stocking locations throughout the World.

  • Vector 11
    Account Manager Throughout your partnership with Solid Systems Global, you will have a dedicated account manager who will support you from day one to ensure you get the most out of our strategic relationship.
  • Vector 22
    Flexible, Cost effective and comprehensive solutions to your customers Worldwide.​
  • Vector 33
    Years in business, offering you unrivalled service and support.​
  • Vector 44
    Stocking locations throughout the World.​

Let's talk

Please complete the form if you have any questions or queuries. we will get back to you as soon as possible

    Let's talk

    Please complete the form if you have any questions or queuries. we will get back to you as soon as possible

      Want to know more

      The Solid Systems Global Partner Program is all about establishing and developing

      strategic relationships with our partners to help each other grow our business.

       

      To gain more details as an existing partner, or to discover how you can become a part of the Solid Systems Global Partners Program, contact us

      01332 921735 or email [email protected]

      Want to know more

      The Solid Systems Global Partner Program is all about establishing and developing strategic relationships with our partners to help each other grow our business.