Skip to content

Latest News and Blogs

Why Partner with us

We are dedicated to assisting our partners in thriving and expanding their network by delivering worldwide multi-vendor solutions and in the process becoming one of the most trusted third-party maintenance service providers globally. We strive to eliminate complexity and work in collaboration with you to achieve collective goals. As a seamless extension of your team, we provide high-calibre channel-driven IT support, Servers, storage and network solutions that significantly improve your customer connections. We are passionate about forming strategic business partnerships and working closely with our partners to drive mutual success.

Partnering with us enables you to

  • Enhance your own ecosystem with our proven services platform.
  • Meet and exceed customer expectation
  • Incentivise your sales reps with up/ cross-selling opportunities.

How are we different?

We take pride in doing things differently. We build strong and long-term partner relationships and our partners have supported us for over a decade which demonstrates our commitment and loyalty towards them. We offer flexible service packages which give our customers the confidence that their equipment will operate efficiently and at the most effective support costs, all of the time.

 

OUR TEAM

Our professional expert technicians and associates are trained to go above and beyond in-order to provide the right resolution within the SLA.

OUR APPROACH

Our partners highly appreciate our customer-centric approach that makes us stand out from the rest and helps us come up to the expectations of customers.

OUR COMITMENT

We focus on building fantastic relationships, which leads to lower costs, better service, and increased operational effectiveness for partners’ as well as end users organizations.

OUR STANDARDS

Our solutions are concentrated on improving your service, developing your capabilities, and building your reputation so that we may jointly establish a new industry standard.

Our Values

Passionate

We give it everything we’ve got to deliver the greatest solutions and services within the SLA.

Collaborative

Working together allows us to produce desired results and enhances the overall quality of our service to deliver standout customer experiences.

Responsibe

We follow through on our commitments with effective follow-up and assume full responsibility for the entire process as a one-point contact..

Transparent

We are honest and upfront with you and hold ourselves accountable for full disclosure of important information so that we may establish dependable relationships.

Together, we achieve more

Fundamental to the Solid Systems Global Partner Program is the all-important strategic relationship between our partners and Solid Systems Global. We provide you with the tools and the one-to-one support you need for:

  • Attracting new business
  • Expanding your existing accounts
  • Delivering a better customer experience.
  • Maximizing the value of every sale to create a loyal customer base – allowing you to reap even greater rewards for longer

How We Work

27/4 Incident Management Call Center

Our Call Centre is the hub of our business, we have customer-focused staff members who are available 24/7 to help attain synergy between the customer, engineers and sub-contractors. Our dedicated staff in our call centres help in technical coordination between the customer and technical support teams by facilitating smooth and real time communication.

See More

Warehouse and Repair (Reverse Logistics)

Solid Systems Global have reverse logistics warehouse depots around the world to reduce waste and increase efficiency by refurbishing parts and safely disposing of any BER (Beyond Economical Repair) components and parts. Our warehouses will provide the following for our customers:
Secure data wiping
WEE deposit recycling
Depot warranty repair
Depot out-of-warranty repair

Logistics

Our channel driven global supply chain will send any package anywhere in the world with relevant IOR/EOR certificates. All our parts are cleaned, tested and carefully secured in brand new boxes for dispatch to our Regional Stocking Locations or at the customer’s location. We provide the following:
Custom packaging
VIP dispatch
Advanced exchange
White label drop
Secure and clean packaging

27/4 Incident Management Call Center

Our Call Centre is the hub of our business, we have customer-focused staff members who are available 24/7 to help attain synergy between the customer, engineers and sub-contractors. Our dedicated staff in our call centres help in technical coordination between the customer and technical support teams by facilitating smooth and real time communication.

Warehouse and Repair (Reverse Logistics)

Solid Systems Global have reverse logistics warehouse depots around the world to reduce waste and increase efficiency by refurbishing parts and safely disposing of any BER (Beyond Economical Repair) components and parts. Our warehouses will provide the following for our customers:
Secure data wiping
WEE deposit recycling
Depot warranty repair
Depot out-of-warranty repair

Logistics

Our channel driven global supply chain will send any package anywhere in the world with relevant IOR/EOR certificates. All our parts are cleaned, tested and carefully secured in brand new boxes for dispatch to our Regional Stocking Locations or at the customer’s location. We provide the following:
Custom packaging
VIP dispatch
Advanced exchange
White label drop
Secure and clean packaging

Program Benefits

  • Throughout your partnership with Solid Systems Global, you will have a dedicated account manager who will support you from day one to ensure you get the most out of our strategic relationship.
  • You will receive flexible, cost-effective and comprehensive solutions for your client base globally.
  • From all our years of experience in business, we commit to offering you unrivalled service and support interms of servers, storage and network.
  • We have stocking locations throughout the World, so the chance of not being able to meet the specific customer requirement is very less.

Want to know more

“The Solid Systems Global Partner Program is all about establishing and developing Strategic relationships with our partners so that we help each other in growing our business together”

If you’re interested in joining the Solid Systems Global Partners Program or need more information as an existing partner, feel free to contact us on:

Phone: 01332 921735 

Email:[email protected]

 

Stay up-to-date with new trends and developments in hardware support for server, storage and network equipment.