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Multi-Vendor Support

Our Third Party Maintenance service provides the best in class service and support for all our customers around the world, with expertise in all major server and storage equipment including HP, HPE, Dell, EMC, NetApp, Fujitsu, IBM, CISCO, Supermicro, Boston, Sun / Oracle, StorageTek and much more. With our Level 2 and Level 3 engineers we can guarantee a 4 hour response in all major cities worldwide.

IT Service Level Agreements

Multi-vendor Support

Our Third Party Maintenance service provides the best in class service and support for all our customers around the world, with expertise in all major server and storage equipment including HP, HPE, Dell, EMC, NetApp, Fujitsu, IBM, CISCO, Supermicro, Boston, Sun / Oracle, StorageTek and much more. With our Level 2 and Level 3 engineers we can guarantee a 4 hour response in all major cities worldwide.

IT Service Level Agreements

With our flexible service level agreements, you can choose from a variety of different contract types and response types to meet your business requirements.


Need mission critical onsite support with a guaranteed fix? No problem, we can triage the symptoms and have a hardware technician and the correct part to you within 2 hours from one of our many storage locations with hundreds of assets stocked with the help of our dedicated 24/7 call centre.


Do you have plenty of power redundancy on your servers or plenty of spare disks in your storage array, as well as hardware technicians already onsite that you employ? How about we offer a parts only on a next business day contract? This will cut down the cost dramatically and you will always be assured we will have the part(s) ready in one of our strategic stocking warehouses.


Are you an OEM with inventory in your own warehouse and able to action your own triage? We can provide the feet on the street by sending our field service technicians to wherever and whenever you want to support your customers with a labour only SLA.


Why Choose Us?

. Flexible SLAs and Contract Types

· Strategic stocking locations · Multi-vendor support

· Onsite or remote technical support for you or your customers

· 24/7 dedicated call centre

· 24 hour escalation points

Why Choose Us?

. Flexible SLAs and Contract Types

· Strategic stocking locations · Multi-vendor support

· Onsite or remote technical support for you or your customers

· 24/7 dedicated call centre

· 24 hour escalation points