Being a Multi-Vendor IT Service company, the support we offer allows us to be not only cheaper than the OEMs but achieve SLA commitments that most OEMs do not always promise or adhere to. Additionally, we also provide technical and non-technical support customized as per the requirements of a business.
Our Channel-driven third-party IT service provides the best in class service and support for all our customers around the world, with expertise in all major server and storage equipment including HP, HPE, Dell, EMC, NetApp, Fujitsu, IBM, CISCO, SUPERMICRO, Boston, Sun / Oracle, STORAGETek and much more. With our Level 2 and Level 3 engineers, we can guarantee a 4-hour response in all major cities worldwide. With our flexible service level agreements, you can choose from a variety of different contract types and response types to meet your business requirements.
Solid Systems Global, Multi-Vendor Support Service (MVS) provides a single point of contact for customer hardware maintenance support. Our Multi-Vendor Support (MVS) service is a system of services that assists in the planning and management of outsourced IT services. By optimising problem recognition and resolution throughout our environment, multi-vendor support minimises downtime. By improving budgeting, simplifying IT, and regulating the lifecycle of your equipment, you can get the most out of your current system.
Single point of accountability for all services.
Integrated support network in 100 + countries across 7 continents.
Proven track record of global services on cross-platform hardware
24 x 7 x 365 multilingual technical response center.
Solid Systems Global offers cost-saving hardware solutions to companies at their convenience and has a Service Level Agreement (SLA) to suit your time requirements. We have a 24/7/365 support system. We guarantee the resolution of your IT hardware issue within the time frame specified in our Service Level Agreement (SLA). We provide easy and fast access to IT hardware parts from various manufacturers at any given time. Our company provides support for multiple manufacturers (Multi-vendor Support) under one contract. In addition, Solid Systems Global can offer end-of-life support for older systems no longer handled by OEMs.
Why Choose Us?
- Flexible SLAs and Contract Types
- Strategic stocking locations across globe
- Channel-driven Multi-vendor support
- Onsite or remote technical support for you or your customers
- 24/7 dedicated call centre
- 24-hour escalation points