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Amazon’s pilot program of using Flex drivers to make mall deliveries

This program might assist Amazon in fulfilling orders for same-day or two-day deliveries



Amazon’s testing a pilot program in which it’s using its contracted Flex drivers to pick up and deliver packages from malls. The Program, according to Bloomberg, has been in place since last year and might assist Amazon in fulfilling orders for same-day or two-day deliveries.

In an emailed response to The Verge, Amazon spokesperson Lauren Samaha stated, “This is just another way we are able to connect Amazon sellers with customers via convenient delivery options.” Samaha also stated that just a few sellers are taking part in Amazon’s pilot program; however, she did not disclose which ones.

It’s also unclear where Amazon’s pilot program of using Flex drivers is being experimented. However, Drivers interviewed by Bloomberg about the operation mentioned picking up items from malls in Chandler, Arizona, Las Vegas, Nevada, and Tysons Corner, Virginia.

Amazon’s Flex drivers, like those for Instacart or DoorDash, deliver products using their own vehicles. They normally pick up items from Amazon’s delivery stations, but there is also the option to pick up parcels from local retailers, which Samaha claims has been accessible for years. Mall deliveries will function similarly, with the exception that drivers would collect parcels from retailers within local shopping malls.

According to Vox, Amazon has been discreetly testing a delivery service that pays rural mom-and-pop stores to deliver products for the firm. Packages are dropped off 360 days a year, and staff are entrusted with delivering them within a 10-mile radius, making small companies akin to the post office. Amazon historically relied on the US Postal Service and UPS for the final leg of deliveries, which involves getting parcels to consumers’ doorsteps, but giving local retailers the responsibility might reduce the need for either service.

Other shipping options on third-party websites are also being pursued by the retail behemoth. Amazon began allowing merchants that already keep products in its warehouse to add “Buy With Prime” buttons to their websites in April. This allows users to take advantage of Prime delivery when buying elsewhere on Amazon, while also bringing additional business to Amazon’s booming fulfilment industry.

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